Terms of service

Last updated: 03 Jun 2024

Welcome to Southland Merchants. By accessing and using our website, services, and products, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully.

1. General terms

Southland Merchants (“we”, “us”, “our”) operates this website to provide information about our coffee sourcing and distribution services. By using this website, you agree to be legally bound by these Terms of Service, as well as our Privacy Policy.

2. Data Collection and Usage

In compliance with the General Data Protection Regulation (GDPR), we respect your right to privacy and are committed to protecting your personal data.

2.1Personal Data We Collect

We collect the following personal data when you use our website or services:

Contact information (name, email, phone number)
Shipping and billing details for orders
Cookies and usage data for analytics and marketing purposes

2.2. How We Use Your Data

Your data is used to:

Provide services, such as sample requests and coffee orders
Improve our website and customer experience
Communicate with you about orders, promotions, and news related to Southland Merchants
Comply with legal obligations, such as tax and accounting requirements

2.3. Legal Basis for Processing Data

Under the GDPR, we process your data under the following legal bases:

Performance of a contract: For orders and services you have requested.
Consent: Where required, for marketing communications.
Legitimate interests: To improve services and maintain security.
Legal obligations: To comply with applicable laws and regulations.

2.4. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to access: You can request information about the data we hold about you.
Right to rectification: You can ask us to correct any inaccuracies in your data.
Right to erasure (“right to be forgotten”): You can request the deletion of your data.
Right to restrict processing: You can ask us to stop using your data in certain ways.
Right to data portability: You can request your data in a portable format.
Right to object: You can object to the processing of your data for direct marketing purposes.
Right to withdraw consent: If we rely on your consent to process data, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]

2.5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in these Terms of Service, or as required by law.

3. Cookies

Our website uses cookies to enhance your browsing experience and collect usage data. Cookies are small files stored on your device. You can control cookie usage through your browser settings.

3.1. Types of Cookies We Use

Necessary Cookies: Essential for the functioning of our website.
Analytics Cookies: To analyze traffic and improve website functionality.
Marketing Cookies: To provide targeted ads and track engagement.

4. Ordering Coffee

Southland Merchants offers green coffee bean sourcing from Brazil. By placing an order on our website, you agree to the following terms:

4.1. Sample Requests

You may request a coffee sample through our “Request a Sample” form. We reserve the right to approve or deny sample requests based on availability.

4.2. Payment Terms

All payments for orders must be made as per the invoice terms provided. In the case of forward coffee purchases, prepayment or deposit may be required as part of the contract.

4.3. Shipping

We ship coffee worldwide, subject to applicable laws and regulations. Delivery times depend on your location and the coffee harvest period.

4.4. Cancellations and Returns

Orders can be canceled within 7 days of placement unless otherwise agreed. Due to the nature of the product, returns are only accepted for defective goods.

5. Intellectual Property

All content on this website, including text, images, and branding, is the property of Southland Merchants. You may not reproduce, distribute, or use any of our content without prior written permission.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Your interaction with third-party sites is at your own risk.

7. Limitation of Liability

Southland Merchants will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. We do not guarantee that our website will be error-free, secure, or continuously available.

8. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated date. Continued use of our website and services constitutes acceptance of the new terms.

9. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

Email: [email protected]
Phone: +61 (0) 409 007 565